Terms of Service
Here are our terms of service, Refund Policy and Privacy Policy.
Weywebs Terms of Service
1. Introduction
These Terms of Service govern all website design, website development, and graphic design services provided by Weywebs. By engaging our services, the client agrees to be bound by these terms.
2. Service Engagement
All projects undertaken by Weywebs begin after confirmation of the project scope, mutual agreement, and receipt of the required deposit.
3. Payments and Deposits
Clients are encouraged to pay a 30% non-refundable deposit before the commencement of any project.
The remaining balance is payable upon project completion and before final delivery, website launch, or handover of files, unless otherwise agreed in writing.
4. Project Scope and Revisions
The project scope will be clearly defined prior to commencement.
Reasonable revisions within the agreed scope are included. Requests outside the original scope may result in additional charges and revised timelines.
5. Client Responsibilities
Clients are responsible for providing all required content, images, branding materials, and approvals in a timely manner.
Delays in providing information or feedback may affect delivery timelines and are not the responsibility of Weywebs.
6. Project Timelines
Estimated timelines are provided in good faith. Timelines may be adjusted due to delayed client feedback, scope changes, or unforeseen technical issues.
7. Approval and Completion
A project is considered complete once the client approves the final work or once it has been delivered in accordance with the agreed scope.
If the client does not respond within a reasonable time, the project may be deemed approved.
8. Intellectual Property and Copyright
Upon full payment, all intellectual property rights and copyrights of the completed project are transferred to the client.
Weywebs retains the right to display completed projects in its portfolio, website, and marketing materials unless the client requests otherwise in writing.
9. Third-Party Services
Weywebs may utilize third-party services such as hosting providers, plugins, fonts, or APIs.
Any associated licensing, subscription, or renewal fees are the responsibility of the client unless explicitly stated.
10. Content Responsibility
Clients warrant that all materials supplied to Weywebs are lawful and do not infringe on third-party rights.
Weywebs shall not be liable for content provided by the client.
11. Maintenance and Support
Website maintenance, updates, backups, and technical support are not included unless covered under a separate maintenance agreement.
12. Cancellations and Termination
If a project is cancelled after work has commenced, the deposit shall not be refunded.
Additional charges may apply depending on the amount of work completed at the time of cancellation.
13. Limitation of Liability
Weywebs shall not be liable for indirect, incidental, or consequential damages, including loss of data, revenue, or business arising from the use of our services.
14. Confidentiality
Both Weywebs and the client agree to keep all confidential information shared during the project private unless disclosure is required by law.
15. Amendments
Weywebs reserves the right to update these Terms of Service at any time. Continued use of our services constitutes acceptance of the updated terms.
16. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of Kenya.
17. Acceptance
By ordering or using Weywebs services, the client confirms that they have read, understood, and agreed to these Terms of Service.
Weywebs Privacy Policy
(Aligned with the Kenya Data Protection Act, 2019)
1. Introduction
Weywebs respects your right to privacy and is committed to protecting personal data in accordance with the Kenya Data Protection Act, 2019.
This Privacy Policy explains how we lawfully collect, use, disclose, and safeguard personal data when you access our website or use our services.
2. Data Controller
Weywebs is the Data Controller for all personal data collected through its website and services, as defined under the Kenya Data Protection Act, 2019.
3. Personal Data We Collect
We may collect the following categories of personal data:
– Identification data: name, company name
– Contact data: email address, phone number, physical address
– Account and communication data: inquiries, messages, project details
– Transaction data: billing information and payment records
– Technical data: IP address, browser type, device information, and website usage
4. Lawful Basis for Processing
We process personal data only where lawful under the Act, including:
– With the data subject’s consent
– Where processing is necessary for performance of a contract
– To comply with legal obligations
– For legitimate business interests, provided such interests do not override data subject rights
5. Purpose of Data Collection
Weywebs collects and processes personal data for the following purposes:
– Providing website development, design, and graphic design services
– Client communication and project management
– Billing, invoicing, and payment processing
– Improving website performance and user experience
– Marketing and newsletters (only with explicit consent)
6. Consent
Where consent is required, Weywebs ensures that it is:
– Freely given
– Specific and informed
– Clearly expressed
Consent may be withdrawn at any time by contacting Weywebs.
7. Data Sharing and Disclosure
Personal data may be shared only with:
– Trusted third-party service providers (hosting, payment processors, analytics tools)
– Legal or regulatory authorities where required by law
Weywebs does not sell or trade personal data.
8. Data Security
Weywebs implements appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, alteration, or disclosure, as required by the Act.
9. Data Retention
Personal data is retained only for as long as necessary to fulfill the stated purposes, meet contractual obligations, or comply with legal requirements, after which it is securely deleted or anonymized.
10. Rights of Data Subjects
Under the Kenya Data Protection Act, 2019, you have the right to:
– Be informed about the use of your personal data
– Access your personal data
– Object to the processing of your data
– Request correction of false or misleading data
– Request deletion of personal data
– Restrict or withdraw consent for data processing
Requests may be made through Weywebs’ official contact channels.
11. Cookies and Tracking Technologies
Weywebs uses cookies to enhance user experience and analyze website traffic.
You may control cookie usage through your browser settings.
12. Cross-Border Data Transfers
Where personal data is transferred outside Kenya, Weywebs ensures appropriate safeguards are in place in accordance with the Data Protection Act, 2019.
13. Third-Party Links
Our website may contain links to external websites. Weywebs is not responsible for the privacy practices or content of third-party sites.
14. Children’s Data
Weywebs does not knowingly collect or process personal data from children under the age of 18 without parental or guardian consent, in compliance with the Act.
15. Complaints and Dispute Resolution
If you believe your data protection rights have been violated, you may contact Weywebs directly.
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.
16. Changes to This Privacy Policy
Weywebs reserves the right to update this Privacy Policy at any time. Updates will be published on this page with a revised effective date.
17. Acceptance
By using Weywebs’ website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Weywebs Refund Policy
1. Deposits
All deposits paid to Weywebs are non-refundable. The deposit secures project scheduling, planning, and initial development work.
2. Project Cancellation
If a client cancels a project after work has commenced, no refund will be issued for the deposit or completed work.
If the client has paid more than the value of work completed, any excess amount may be refunded at Weywebs’ discretion.
3. Completed Projects
Once a project has been completed and approved, no refunds shall be issued.
4. Delays Caused by the Client
Refunds will not be granted for delays caused by the client, including late content submission, delayed feedback, or lack of communication.
5. Third-Party Costs
Payments made for third-party services such as domain registration, hosting, plugins, or licenses are non-refundable.
6. Exceptional Circumstances
Refunds may be considered only in exceptional cases where Weywebs is unable to deliver the agreed service, subject to management review.
7. Refund Processing
Approved refunds will be processed using the original payment method within a reasonable timeframe.
